Support Policy – Metro Station

At Metro Station, we are committed to providing you with reliable, responsive, and friendly customer support. Whether you’re shopping online, booking tailoring services, or visiting our showroom, our team is here to assist you every step of the way.

Support Hours
- Monday – Saturday: 10:00 AM – 8:00 PM
- Sunday: Closed (online inquiries will be answered the next business day)

How to Reach Us
- Phone Support: Speak directly with our customer service team during support hours.
- Email Support: Send us your queries anytime; we respond within 24 hours.
- Live Chat: Available on our website during business hours for instant assistance.
- Social Media: Message us on Facebook, Instagram, or WhatsApp for quick help.

What We Help With
- Order placement and tracking
- Product information and recommendations
- Tailoring appointment bookings
- Returns, exchanges, and refund queries
- Technical support for online shopping (login, payment, checkout issues)
- General inquiries about Metro Station services

Response & Resolution
- Immediate Support: Live chat and phone calls during business hours.
- Email Queries: Responded to within 24 hours.
- Complex Issues: Resolved within 3–5 business days, with regular updates provided.

⚠️ Important Notes
- Keep your order number ready when contacting support for faster resolution.
- For tailoring services, please provide your measurement details or appointment ID.
- Metro Station reserves the right to verify customer identity before processing sensitive requests (refunds, account changes).

✨ Our Promise
We aim to deliver clear communication, quick solutions, and personalized assistance. At Metro Station, customer satisfaction is not just a goal—it’s our commitment.